Terms and Conditions

Last Updated: September 3, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Ordina Labs website and the services provided by Ordina Labs ("Ordina Labs," "we," "us," or "our").

By accessing our website, booking a consultation, purchasing services or entering into an agreement with Ordina Labs, you acknowledge that you have read and understood these Terms.

If you are entering into an agreement with us on behalf of a company or other organisation, you represent that you have authority to bind that organisation.

1. Our Services

Ordina Labs provides technology, digital systems and implementation services, which may include:

GoHighLevel development and configuration
CRM setup and implementation
Workflow and marketing automation
AI systems and AI automation
AI voice agents and chatbots
Websites and funnels
API development and integrations
Third party integrations
System migration
Technical implementation
System management and support
Related consulting and digital services.

The exact services provided to a client will depend on the strategy, scope and agreement established for that particular project.

2. Strategy Before Implementation

Our process generally begins with a discovery conversation.

Following the discovery process, Ordina Labs may develop a strategy based on the client's business requirements, goals, existing systems and discussions with our team.

Where applicable, implementation will begin only after the client has approved the proposed strategy and agreed to proceed.

The strategy is intended to provide a recommended approach based on the information available to us.

It does not guarantee a particular business result, revenue level, number of leads, conversion rate or return on investment.

3. Custom Projects

We do not believe every business should be placed into the same package or template.

Project scope, deliverables, timelines and investment are determined based on the client's requirements.

Unless specifically stated in writing, no particular feature, integration, workflow, page, automation or functionality is included merely because it appears on our website or in general marketing materials.

4. Project Scope

Before implementation begins, the applicable project scope should identify the agreed deliverables, requirements and assumptions.

Changes requested after approval of the scope may result in:

Additional fees
Changes to the delivery timeline
Additional development
Changes to the agreed implementation plan.

We will communicate material scope changes to the client before carrying out chargeable additional work where reasonably practicable.

5. Client Responsibilities

The client agrees to:

Provide accurate and complete information
Provide required access to relevant systems
Provide required content, credentials and technical information through appropriate secure channels
Provide timely feedback and approvals
Ensure that they have the legal right to provide any information, content or data supplied to Ordina Labs
Ensure that their use of the systems complies with applicable laws
Maintain appropriate licences and subscriptions for third party platforms
Remain responsible for their own customers, leads and end users.

Delays caused by missing information, access, approvals or third party dependencies may affect project timelines.

6. Third Party Platforms

Our services may depend on third party platforms including GoHighLevel, hosting providers, payment processors, communication platforms, AI providers, advertising platforms, APIs and other software.

We do not control third party platforms.

We are not responsible for:

Third party outages
Changes to third party functionality
API changes
Account suspensions
Third party pricing changes
Third party policy changes
Limitations imposed by third party providers.

Where a third party change materially affects an agreed project, we will work with the client to identify a reasonable solution.

7. Client Accounts and Subscriptions

Unless otherwise agreed, clients are responsible for maintaining their own third party accounts, licences and subscriptions.

This may include GoHighLevel subscriptions, domain registrations, hosting, email services, AI services, telephony, payment processors and other third party services.

Ordina Labs does not guarantee continued availability of any third party service.

8. Project Management and Communication

Each project may be assigned appropriate project resources, including a Project Manager and Developer.

The Project Manager may oversee:

Project progress
Communication
Coordination
QA
Testing
Delivery management.

The Developer may be responsible for technical implementation and development.

Project communication channels and response expectations will be established as appropriate for each project.

9. Fees and Payment

Fees will be communicated to the client before work begins.

Because projects are customised, pricing may vary depending on:

Project complexity
Functionality
Integrations
Number of workflows
Technical requirements
Scope
Implementation requirements
Ongoing support requirements

Unless otherwise agreed in writing, third party subscription fees and external service charges are not included in Ordina Labs' service fees.

Invoices must be paid according to the payment terms stated in the applicable proposal, invoice or service agreement.

10. Refunds and Cancellation

Any refund, cancellation or termination rights will be governed by the applicable service agreement, proposal or applicable law.

Because our services may involve customised strategy, development, configuration and implementation work, fees relating to work already performed may not be refundable except where required by law or expressly agreed in writing.

Nothing in these Terms excludes or limits any mandatory consumer rights that cannot legally be excluded.

11. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property it owned before the project began.

Subject to full payment of applicable fees, the client will receive the rights to use the agreed project deliverables for its business as specified in the applicable agreement.

Ordina Labs retains ownership of its:

Pre existing frameworks
Methodologies
Processes
Templates
Reusable components
Internal tools
Libraries
Know how
General skills and experience.

Third party software, platforms, plugins, APIs and other third party materials remain subject to their respective licences and terms.

12. Client Content

The client retains responsibility for content, data, trademarks, images, copy, customer information and other materials it provides.

The client represents that it has the necessary rights, permissions and licences to provide those materials to Ordina Labs for use in the project.

The client is responsible for ensuring that its content does not infringe third party rights or violate applicable law.

13. AI and Automation

AI systems and automated workflows can produce inaccurate, incomplete or unexpected results.

Clients are responsible for reviewing AI generated outputs where human review is appropriate.

Ordina Labs does not guarantee that AI systems will always produce accurate, complete, lawful or commercially suitable results.

Clients remain responsible for determining how AI generated outputs are used in their business.

Where AI is used to communicate with customers, clients are responsible for ensuring that the implementation complies with applicable consumer protection, privacy, marketing and industry specific laws.

14. No Guarantee of Business Results

Ordina Labs provides strategy, technology, implementation and automation services.

We do not guarantee:

A specific number of leads
Sales
Revenue
Conversion rates
Appointments
Advertising performance
Return on investment
Cost savings
Business growth.

Results depend on many factors outside our control, including the client's offer, market, pricing, sales process, traffic, advertising, team and execution.

15. Warranties and Implementation Issues

We will perform services with reasonable care and skill.

If an agreed deliverable does not materially conform to the agreed specifications, we will use reasonable efforts to correct the issue within a reasonable period.

This does not cover problems caused by:

Client changes
Third party changes
Unsupported modifications
Misuse
Changes made by people outside Ordina Labs
Third party outages
Requirements that were not included in the agreed scope.

16. Confidentiality

Each party may receive confidential information belonging to the other.

Each party agrees to use reasonable measures to protect confidential information and not disclose it except where:

Required to provide the services
Authorised by the other party
Required by law
Necessary to professional advisers or service providers subject to appropriate confidentiality obligations.

17. Data Protection

Where Ordina Labs processes personal information on behalf of a client, the parties may enter into additional data processing terms where required.

Clients remain responsible for determining whether their collection and use of personal information is lawful and for providing appropriate privacy notices and obtaining required permissions.

Ordina Labs will process client data according to applicable agreements and instructions, subject to applicable law.

Our handling of personal information collected directly by Ordina Labs is described in our Privacy Policy.

18. Acceptable Use

You must not use our website, services or systems to:

Violate applicable laws
Infringe intellectual property rights
Distribute malware
Engage in fraud
Conduct unlawful spam
Facilitate illegal activity
Interfere with our systems
Attempt unauthorised access
Misuse third party platforms
Transmit content that is unlawful or harmful.

We reserve the right to suspend or terminate access where reasonably necessary to protect our systems, clients or legal interests.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Ordina Labs will not be liable for indirect, incidental, special, consequential or punitive losses, including loss of profits, revenue, business opportunities, goodwill or anticipated savings.

To the maximum extent permitted by applicable law, our aggregate liability arising from a particular project will not exceed the amount actually paid to Ordina Labs for the services giving rise to the claim during the applicable period specified in the relevant agreement.

This limitation does not apply to liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or restrict mandatory legal rights or remedies.

20. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold harmless Ordina Labs from claims, losses or expenses arising from:

Unlawful client content
Infringement caused by client supplied materials
Unlawful use of the systems
Violation of applicable law by the client's business
Misuse of third party platforms
Instructions or data supplied by the client that cause the relevant claim.

This section does not apply to the extent a claim results from Ordina Labs' own negligence, wilful misconduct or breach of applicable law.

21. Suspension and Termination

Either party may terminate a project according to the terms of the applicable service agreement.

Ordina Labs may suspend services where reasonably necessary because of:

Non payment
Security concerns
Unlawful activity
Material breach
Third party account suspension
Circumstances outside our reasonable control.

Termination does not eliminate payment obligations for services already properly performed.

22. Force Majeure

Ordina Labs will not be responsible for delays caused by circumstances beyond our reasonable control, including:

Internet or infrastructure failures
Cloud service outages
Third party platform failures
Cyber incidents
Natural disasters
Government actions
War
Labour disputes
Widespread technical failures
Other events that could not reasonably have been prevented.

23. Website Information

Information on our website is provided for general informational purposes.

Our website may describe services, capabilities, processes and examples at a general level.

Specific project deliverables are determined by the applicable proposal, statement of work or service agreement.

24. Third Party Links

Our website may contain links to third party websites and services.

We are not responsible for third party websites, their content, availability, security or terms.

25. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on our website with a revised "Last Updated" date.

Changes to the terms of an existing project will not override a separate written agreement governing that project unless expressly agreed or permitted under that agreement.